Jennifer Maier | Email: info@yappycampers.co.za

FAQ

General

All free play is directly supervised by our carers and we go to great lengths to ensure that play
buddies are matched in terms of size, energy level and intensity.
The smaller and more sedate dogs enjoy a “Chill Zone” where they can socialise at a calmer pace.
We ensure that every single dog is always enjoying themselves and do not allow smaller/quieter
dogs to get overwhelmed by larger/more active dogs.

No – it’s more like an amusement park for dogs! Our goal is to stimulate and exercise your dog in a
secure environment and not merely to keep him confined.

Yes – there is always one carer for every six dogs and this carer directly supervises the dogs at all
times. There is always additional staff on the premises as well in case of emergency.

Pretty much! As long as the dog is not people aggressive, a fighter, healthy and all entry
requirements are met.

All dogs must be current on the following vaccinations: Parvovirus, Distemper, Parainfluenza,
Rabies, Leptospirosis, Hepatitis and Kennel Cough.
Tick and flea control must be up to date – each dog is checked over at the beginning of the day
and if they are found to have any ticks or fleas they will be treated with Frontline at the owner’s
expense. Dogs must also be micro-chipped and wearing a quick-release collar at all times.

This depends on the health issues. We cannot accept epileptic dogs. We cannot accept diabetic
dogs or any other dogs that require daily injections. Dogs with skeletal problems (such as hip or
elbow dysplasia or arthritis) will have to be assessed on an individual basis.
Dogs with communicable diseases or parasites will not be accepted. We are usually able to
accommodate dogs with minor and noncontagious health problems, but this would be determined
on an individual basis.

Unfortunately yes. Our reasons for these restrictions are for the greater safety and comfort of the other dogs and our carers. The following dogs will not be admitted to Day Care:

  • Dogs that show aggression towards people.
  • Dogs that are fighters
    Fence jumpers and escape artists.
  • Dogs with medical problems as listed.
  • Bitches on heat.

The following dogs will be admitted to day care on a trial basis:

  • Chronic howlers or barkers (the stimulation of day care often solves this problem).
  • Dogs that are sound sensitive or fearful of thunder ( we can manage the problem by bringing the dogs indoors as soon as a storm is imminent). However if our management measures do not alleviate the dog’s stress, the dog would probably be happier and safer at home during storms.

Unfortunately we can only accommodate social dogs due to the current limit in space.

Unfortunately we do not offer discounts for multiple dogs from the same home.

Yes, we will provide your dog’s medications, with the exception of injectable medications.
Please bring the medication in the original prescription bottle along with specific veterinary
instructions.

With the greatest of pleasure! If you would like to run a trial day you are welcome to do so at a cost
of R200/day. It is very unlikely, but your dog may not like Day Care. We want your dog to be happy
as much as you do, so if we feel they are not enjoying Day Care you will be the first to know.

This is one of the great benefits of Day Care! Your dog gets to play all day so naturally they are
tired at the end of the day. Often, when you take your dog home, they will curl up and go to sleep.
We do however ensure that your dog are not over-tired – it is NOT healthy for your dog to have a very
high level of activity for a full day, without rest.

You are welcome to bring your dog’s lead, blanket and special toy. Please ensure that any toys are
“chew safe” and please be aware that items sent to Day Care with your dog are at your own risk.
We provide general toys, chew toys and play equipment. We also provide all bedding in the play
areas as well as water and water bowls.

Absolutely! You are more than welcome to come along and have a look – please call or WhatsApp for an appointment.
Dogs will be required to come for a meet & greet before enrolment is confirmed. This will be arranged at a time suitable to you at the daycare grounds.

Safety

Yes, sometimes they might get a bump or scratch, just as they may get hurt when playing at home.
We obviously do our utmost to minimise any injury and even minor bumps or scratches are
extremely rare as a result of our management and constant supervision.

We quickly assess the situation to determine what plan of action to take. Our staff is all trained in
canine first aid and CPR in the event of an emergency. We have a vet on call and depending on
the situation, we will either rush the dog to the closest vet (with whom we have an excellent
relationship) or in non-emergency situations, we will take them to their own vet if possible.
We always try to contact the owner to get their permission for our chosen course of action.

Entrusting your dog to us is a responsibility we take very seriously.

In addition to the measures already listed we also have:

  • Constant supervision – one carer for every six dogs, plus additional staff members on the grounds.
  • All play equipment is regularly maintained or replaced.
  • A double gate system to prevent accidental escape.
  • Regular disinfection and sanitising of play areas, equipment and bedding.
  • Vet on call throughout Day Care hours.